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Refund policy

It is important to us that our customers are happy with our products. Rest
assured that we would never send anything to you that is not what we consider
to be a beautiful piece. There is variation in the glazes and those variations are
to be embraced and enjoyed. If you have specific requests around particular
glazes, we will do our best to accommodate, but offer no promises.
Therefor, all sales are final. No refunds or exchanges. If damaged on arrival
please contact hello@atma-ceramics.com with the subject line "damage" within
7 days of receipt with a photo of the damaged item so that we may contact the
shipping company. We will do our best to ship a replacement for damaged
wares as soon as possible. If an order is lost or stolen please contact the USPS
or UPS directly with the shipping information.
To note:

  • We replace damaged items when communicated within 7 days of
    reception
  • Shipping charges are non refundable
  • We do not accept returns on custom orders and gift certificates. These
    items are all final sale, non-returnable, and non-refundable.
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